As a researcher who is interested in the design of hospitals and its impact on patient experience, I couldn’t help but take note of the design of the Addenbrooke’s A&E department, which I visited in June 2011 as a patient. Here are the notes I wrote a day after my visit:
I felt sharp pains in my stomach at 11:30 at night, and cried like a baby. With my husband my side, knowing that the pain had not eased as we had earlier hoped, we decided to go to A&E.
Our local …